Frequently Asked Questions
General Product Questions
All our steel products are made right here in Australia, in Kingsgrove, Sydney. We have warehouses in Brisbane and Melbourne which we ship to frequently.
Everything we make in Australia is made using galvanised Bluescope 100% recyclable steel. Our machinery and tools bend, cut, punch and shape the steel. Once the parts are ready, we use our in-house powder coating oven to paint and "bake" the products, ready to be assembled and shipped to you.
We use paint from a variety of companies including Dulux, Jotun and Interpon. This gives us flexibility to order any powder coat that you desire. Colours outside the Statewide standard range may incur additional charges.
The beauty of having our factory in Australia is we don't have to worry about maximising shipping space in order to make a profit, like an importer does. This gives us an edge when it comes to strength and durability for a few reasons.
- Bluescope steel is generally of a higher quality than the average imported product. On a recent trip to China we inspected many of the local exporting companies. We discovered that the quality of the steel was inferior, resulting in weaker steel, even when the steel gauge (thickness) was the same or higher than ours. This means the Statewide products have a more rigid frame and are much longer lasting.
- Our filing cabinet and locker bodies are made using a full wrap around piece of steel. This means we use one piece for the sides and the back.
Delivery to reseller address/warehouse only
- Sydney, Brisbane and Melbourne Metro areas as per standard delivery rates listed on the pricelist. The pricelist is only available for authorised resellers.
- All regional deliveries, or deliveries to ACT, NT, WA and SA are via freight forwarding only. Our quoted prices deliver the goods to a freight company of your choice. We are not liable for insurance or product damages once the freight company has accepted the goods. If the freight company you choose is in the above listed metro areas, delivery prices will match our normal delivery fees.
Deliveries to end user
- Sydney, Brisbane and Melbourne Metro areas have set prices that are listed in the reseller pricelist. Deliveries that are not standard, such as no lift access or to include placement are priced on application.
- All regional deliveries, or deliveries to ACT, NT, WA and SA are via freight forwarding only. Our quoted prices deliver the goods to a freight company of your choice. We are not liable for insurance or product damages once the freight company has accepted the goods. If the freight company you choose is in the above listed metro areas, delivery prices will match our normal delivery fees.
Warranty Information
Our lifetime warranty lasts for as long as you own the product, and retain proof of purchase. The warranty expires if you transfer ownership to another person or company, or if you purchased the product second hand.
There are some components that we can't provide a lifetime warranty, for the simple reason that we don't manufacture them ourselves. One example would be the doors of a tambour cupboard. We buy these only from reputable and high quality manufacturers and can only honour the warranty that they provide. Having said that, since we source from quality manufacturers, we rarely have service calls.
Head over to our product care page for the form to fill in. This form will collect all the essential information on the claim. A service agent will be in touch within 48 hours to discuss the issue - sometimes we can fix problems over the phone and save you time (and possible money, if it turns out it's not actually a fault).
Warranties expire once the original owner transfers ownership to another party. In this situation, if you do have a problem please call and we will still try to help you out. We still want you to love our product and recommend it to friends and colleagues!
Custom Products
When we manufacture a new product, there is considerable time and effort invested to ensure the product works as intended, and there is generally a higher labour cost as a result. We certainly can make one off products, but be aware that the cost of this product may be prohibitive.
Yes, absolutely! It is much easier for us to provide an affordable price for a bulk order, rather than a one-off product. While there are extra costs of configuring a new design and the additional labour, it becomes diluted across a bulk order of quantity. It is easier for us to provide a good price on larger orders of custom products.
No! Please send us an email or fill in a contact form with the details of what you are looking for. There is quite a good chance that we have made what you are looking for at some point over the last 40 years. If we have a program (a software design) already made for what you are looking for, it may be surprisingly affordable.
Unfortunately, no. With custom items, we are unable to onsell them, even at a discount. We can't even really charge a restocking fee because the chances of someone ordering a product that matched your specifications are very small.
Purchasing
At Statewide we manufacture products and we deal with retailers, resellers, fit out companies and online stores. We don't sell directly to the general public. If you check out our handy "find a reseller" webpage, you can use the map to find your local store who you can purchase from.
Absolutely. As with everything, there is a cost involved. Because you will be ordering through a reseller, it will be there responsibility to organise a freight company on your behalf. We will have your order ready for pickup at the most convenient warehouse, or can deliver it to the courier.
Reseller Questions
At Statewide we manufacture products and we deal with approved retailers, resellers, approved fit out companies and online stores. We don't sell directly to the general public. If you check out our handy "find a reseller" webpage, you can use the map to find your local store who you can purchase from.
Absolutely. As with everything, there is a cost involved. Because you will be ordering through a reseller, it will be there responsibility to organise a freight company on your behalf. We will have your order ready for pickup at the most convenient warehouse, or can deliver it to the courier.
Still Can't Find What You're Looking For?
Get in touch with us today
Thanks for getting in touch. We monitor this particular email all day long. Even when we are sleeping. Well, not when we are sleeping, but you get the point. We will get back to you ASAP!